Return and Exchange Policy

Thank you for shopping with Marcé. We are committed to ensuring your satisfaction. Please review our policy below:

1. Eligibility for Returns & Exchanges

• Returns and exchanges are accepted within 14 days of delivery.

• Items must be unused, in original condition, and with all tags attached.

2. International Returns

• Customers outside of Egypt are responsible for return shipping costs.

• For assistance, please contact:

• Email: support@marce-eg.com

• WhatsApp: +201287111823

3. Initiating a Return or Exchange

• Contact us within the 14-day period via email or WhatsApp.

• Provide your order number, item(s), and reason for return.

4. Return Authorization

• Once your request is approved, you will receive a Return Authorization (RA) number along with instructions.

5. Packaging

• Items must be securely packaged to prevent damage during transit.

• We recommend using the original packaging whenever possible.

6. Refunds

• Refunds are issued to the original payment method after inspection and approval.

• Customers are responsible for return shipping costs.

• Original shipping fees are non-refundable.

7. Exchanges

• Indicate the replacement item in your return request.

• Exchanges are subject to product availability.

• Customers are responsible for exchange shipping costs.

8. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 72 hours of delivery.

• Include clear photos of the damage for review.

9. Non-Returnable Items

• Personalized or custom-made items are non-returnable unless defective.

10. Contact Us

For further assistance, please contact us at:
Email: support@marce-eg.com